BuildCare Total CX represents a transformative approach to customer experience in the homebuilding industry.
Buildcare Total CX incorporates a comprehensive 64-point plan, targeting the core areas essential to positive customer engagement:
By adopting BuildCare Total CX, builders can expect to see marked improvements in customer satisfaction, a reduction in costly errors, and an increase in the likelihood of repeat business and referrals, setting a new benchmark for excellence in homebuilding.
BuildCare acts as a builder's round-the-clock ally, ensuring homebuyers stay informed, updated, and empowered with the knowledge they need every step of the way.
Before the keys are handed over, BuildCare plays a crucial role in managing homebuyer expectations by keeping them updated throughout the construction cycle, from groundbreaking to closing.
After move-in day, BuildCare is an ongoing resource for your customers. The app can be customized to guide them through every aspect of their home, from warranties to tutorials on home care and maintenance.
BuildCare equips homeowners with the knowledge they need to make informed decisions about their home's operation and maintenance, reducing dependency on external help for minor issues.
Homeowner education includes tips on energy efficiency, guiding homeowners on how to optimize their home’s energy use, not only lowering utility bills but also contributing to environmental sustainability.
By providing detailed insights into preventative maintenance, BuildCare helps homeowners proactively address issues before they escalate into costly repairs, extending the life and value of their home.
BuildCare provides clarity on warranty coverage, helping homeowners understand what is included, how to make claims, and how to leverage their warranty effectively for repairs and replacements.
BuildCare not only fosters a culture of excellence but publicly acknowledges those who achieve it.
Through BuildCare’s annual awards, builders earn accolades for exceptional customer service, robust safety practices, and superior learning development—deservedly shining in the market and attracting more homebuyers.
